Frequently Asked Questions
The following are the most frequently received queries regarding Dorgard X,
with a checklist of solutions.
Why is Dorgard X not releasing to sound of the Fire Alarm?
- Range Test the system (refer to System X Fitting and Operating Guide).
- Has the Ident been set (refer to System X Fitting and Operating Guide).
- Check fire alarm sounds for at least 30 seconds.
- Check fire door is free to close unhindered.
- Check that the Plunger has a minimum of 10mm of down travel before the Ferrule contacts the floor or Floorplate.
- Check the fire alarm is louder than 80 decibels where the System X unit is situated.
- Adjust the sensitivity of the System X unit (see System X Fitting and Operating Guide).
Why does Dorgard X release to no apparent sound?
- Check that Dorgard X is fitted to the side of the door that closes into the door frame.
- Dorgard X will release if the door is pushed in the direction of opening. To prevent this happening fit the Floorplate supplied.
- Dorgard X listens out for Call-in messages from System X. If it misses 5 Call-ins in a row it will Fail to Safe.
- Dorgard X will release every 7 days as part of its self-testing routine.
- Check Night-time Release settings on System X.
- Check operation of the System X unit.
- Adjust the sensitivity of the System X unit (see System X Fitting and Operating Guide).
Why does my door creep closed with Plunger fully depressed?
- Check that the Ferrule is not worn or damaged. Replace as necessary.
- Check that Dorgard X is positioned low enough that the Ferrule makes good contact with the floor when the Plunger is depressed. A vertical Plunger movement of 10-15mm is ideal. Re-position as necessary or fit the Floorplate supplied.
- Check that the overhead door closer does not shut the door with excessive force. If so, fit the Floorplate supplied or adjust pressure on overhead closer (refer to manufacturers instructions).
- Check that the Ferrule has enough grip on the floor surface i.e. floor surface is not too slippery. If so, fit the Floorplate supplied.
Why does Dorgard X not retain the door in an open position?
- Check that the Plunger is depressed while standing side on.
- Check Ident has been set.
- Check that the Battery Compartment is closed and that the Batteries are effective in both Dorgard X and System X.
- Check that Dorgard X is not fitted too low or high on the door. A vertical Plunger movement of 10-15mm is ideal for the Plunger to lock down properly.
- Check that Dorgard X is fitted to the side of the door that closes into the door frame.
- Check Dorgard X has not Failed to Safe.
- Remove and reinsert the Batteries in the Dorgard X to reset the unit.
If all the above points are satisfied and further assistance is required please contact the Technical Advice line on 0845 241 7575.